cannondale warranty uk

Written by on December 19, 2020

Frames of Gravity, Freeride, Downhill, Dirt Jump and other ASTM Category Five Bicycles: Three years from original retail purchase. I phone Evans Cycles' warranty and returns (W&R) department, who say that they first need to locate my purchase on their computer system and will call me back. How can I register my bike? No callback is received. I have only ever ridden the bike with the seatpost in one position, which is the one it was set at when I gave the frame to them, and it was well inside the specified insertion zone. I am told that it may take some time, as things slow down during the Christmas period. Older Serial Number Locations. We provide a warranty against defects in materials and workmanship for all original equipment and aftermarket products, as specified below. again and ask to speak to the manager, who is a guy called Drew. During the duration of this limited warranty, Cannondale will either repair any defective frame or component, or, at our option, replace any defective frame or component with the same or most nearly comparable model or component then available. Let's take the good with the bad and hope that Cannondale's warranty policies favor the client. ... How many years old is the frame? The terms of this limited warranty are described below. This limited warranty covers manufacturing defects that occur within the normal lifespan and use of the product. Registration & Warranty Information How can I register my bike? This is on page 102 of the Cannondale owners manual: UsING BICyCLe TRAINeRs Potential Damage CAUTION Improperly mounting a bike in a trainer, or using one that is not compatible with your particular bike frame can cause serious damage. CANNONDALE Jekyll Carbon Team 27.5 ex demo *Clearance Product 2015 Pricing. ANY WARRANTIES THAT MAY OTHERWISE BE IMPLIED BY LAW INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED. THIS LIMITED WARRANTY GIVES THE CONSUMER SPECIFIC LEGAL RIGHTS. SOME STATES AND COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR WARRANTIES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. My bike was a 2008 Cannondale Capo, size 63cm, which had, after weeks of making strange sounds whenever I rode it, developed a crack in its top-tube where it meets the seat-tube. I notice the crack and take the photos above. Non-Cannondale Branded Components, including Non-Cannondale Branded Forks, Electronic Systems, Shocks, and Other Components, are covered by the stated warranty, if any, of their manufacturer, and are not covered under this limited warranty. How do I get warranty service? Damage from normal wear and tear is not covered. This is a description of my experience claiming for a replacement bicycle frame through Evans Cycles under Cannondale's Lifetime Warranty, which is provided to the original owner of every bike they sell. I assume both frames have broken within the first frames’ warranty period? Where can I find bike assembly instructions if … This is a description of my experience claiming for a replacement bicycle frame through Evans Cycles under Cannondale's Lifetime Warranty, which is provided to the original owner of every bike they sell. Here at Cannondale, we hope to get you back up and riding as fast as possible. Not just the frame, but the whole bike. . THE REMEDIES STATED ABOVE ARE THE EXCLUSIVE REMEDIES UNDER THIS WARRANTY. To Clear £999.00 ... Tel: 0845 8335881 Email: info@hargreaves-cycles.co.uk ©Bill Hargreaves Cycles Ltd | Powered by i-BikeShop Software ©2001-2020 SiWIS Ltd … Named after the Cannondale team's favourite dirt road loop, the Topstone is a range of all-out gravel bikes.Featuring big tyre clearance, a confident rider position and sporty handling, you're ready for adventure on this capable and versatile gravel rig. No callback is received. Damage resulting from normal wear and tear, including the results of fatigue, is not covered. The top-tube of the bike in question is made of aluminium alloy and is about 500mm in diameter. My Cannondale Ultegra DI2 Road Bike is 6 months old,I did not use it over winter so have ridden some 300 miles on it. Cannondale bicycles are warrantied against manufacturing defects in materials or workmanship. No response by late afternoon. Its race-inspired geometry gives it an intensity any sprinter will admire and a lightness to compete with carbon frames on race day. Here’s where to look: Cannondale bikes will display the serial number on the underside of the frame. Cannondale will repair or replace any products found to be defective within the normal scope of use with the same or most nearly comparable model or component then available. Where do I find my bike's serial number? . In these cases, Cannondale may elect to provide a replacement that it determines to be the most nearly comparable model, but sourcing and paying for components is the responsibility of the bicycle owner. I am incredulous, but drop off the saddle that day in order to comply. Paint and Decals: One year from original retail purchase. OUR PRICE £5299.99. I own another Cannondale bike:  a 2007 Synapse Veloce, also bought from Evans Cycles. Cannondale Warranty Cannondale stands behind all of its products. I understand that it is "standard" among major manufacturers to not cover labor on warranty replacements, but I really think Cannondale should make an exception in my case. I explain my experience thus far and he says he will ensure that my claim is progressed. Cannondale stands behind all of its products. This limited warranty is void if the bicycle is used in a rental or bike sharing program. Cannondale Topstone. No callback is received. The bicycle must be in an assembled, reasonably clean and sanitary condition and accompanied by the original, dated sales receipt for the bicycle (be sure to keep your receipt in a safe place!). I receive the following response: The guy at the supplier who I passed the images on to has informed me that he has forwarded them on to the Cannondale claims team and he said he would get back to me once he hears something. IF IT IS DETERMINED BY A COURT OF COMPETENT JURISDICTION THAT A CERTAIN PROVISION OF THIS LIMITED WARRANTY DOES NOT APPLY, SUCH DETERMINATION SHALL NOT AFFECT ANY OTHER PROVISION OF THIS LIMITED WARRANTY AND ALL OTHER PROVISIONS SHALL REMAIN IN EFFECT. Cannondale has issued an update on the safety notice on the front mudguard on its Canvas NEO bikes. Ryan is not available but somebody else says they will look into it and call me back. again, this time speaking to a guy called Phil. article .paragraph-with-title { width: auto; }. Cannondale will repair or replace any products found to be defective within the normal scope of use with the same or most nearly comparable model or component then available. Please check in your owner’s manual pack for information regarding these warranties. With Cannondale, for example, most frames are warrantied "for the lifetime of the original owner" but "frames of Gravity, Freeride, Downhill, Dirt Jump and other ASTM Category Five Bicycles" (covering extreme jumping or downhill grades on rough trails at speeds in … Extremely old Cannondale lifetime warranty My aging father has finally killed his 1987 Cannondale 2.8 frame- luckily he didn't break the fork on a downhill or something but the bike has tens of thousands of miles on it and although it has been maintained very well … This is the conclusion of the expert analysis by CSG. This website uses cookies for analytics, personalization, and advertising. The warranty cannot be transferred to subsequent owners of the bike. I apologise for the time it is taking. How do I get warranty service? Using high-strength aluminum and cutting-edge design, the CAAD12 frame is the most advanced aluminum frame on the market. There are a wide variety of situations a rider can find themselves in that can result in non-warranty damage to their bike. I provide all of these things the same day. The Cannondale CAAD13 Ultegra Disc features a Shimano Ultegra based drivetrain, Ultegra hydraulic disc brakes and Fulcrum Racing 600 DB wheels as upgrades over the CAAD13 105 Disc. To find an authorized Cannondale retailer, please click HERE. +44 (0)1284 761954 techsupport@CannondaleSpares.com orders@CannondaleSpares.com. The warranty only applies to bikes purchased in and assembled by authorised Cannondale retailers. It is the owner's responsibility to regularly inspect and properly maintain his/her bicycle. Get FREE SHIPPING with $50 minimum purchase. All determinations under this limited warranty will be made in the sole discretion of Cannondale, including but not limited to the decision to repair or replace a defective product, and what replacement product is the most nearly comparable product then available. Cannondale does offer replacement programs to assist original owners of Cannondale product in getting back onto another bike. I pick up a printout of it later that day. He says he will look into my claim and get back to me. Cannondale / Evans Cycles warranty claims Friday, 11 February 2011 This is a description of my experience claiming for a replacement bicycle frame through Evans Cycles under Cannondale's Lifetime Warranty, which is provided to the original owner of every bike they sell. Cannondale Lefty and Headshok Suspension Forks and Unbranded Forks: The fork structure is covered under the frame warranty. This limited warranty applies only to the original owner of the bicycle and is not transferable to subsequent owners. THIS IS THE ONLY WARRANTY MADE BY CANNONDALE ON ITS FRAMES AND COMPONENTS, AND THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION HEREIN. The rails of this saddle are undamaged (I didn't even notice any damage to the plastic body of the saddle, but that's beside the point). All labor charges for warranty service, including the transfer of components and/or any installation of new components, are the responsibility of the bicycle owner. As my case of warranty … Cannondale App Promoted articles. I e-mail Evans W&R to enquire about progress. Cannondale has issued a recall notice for all disc brake-equipped CAADX cyclocross bikes sold between 2013 to 2016 following a series of reported fork failures. The internal components are covered as Cannondale Branded Components. After not hearing back from them, I phone again. Rails are typically about 6mm in diameter. I drop the bike off at Evans Cycles, Crouch End branch. Are bikes purchased through an online auction site covered under warranty? The bicycle's serial number can also be found on the warranty card that is supplied with the bike: Vintage and older Cannondale bikes may have serial numbers placed other areas on the bike. This kind of damage is not covered by the Cannondale Limited Warranty. Cannondale will repair or replace any products found to be defective within the normal scope of use with the same or most nearly comparable model or component then available. CannondaleSpares.com is part of Revel Outdoors, a specialist Cannondale dealer based in Suffolk, UK. I telephone them and speak to a guy called Ryan who says he'll look into my claim and phone me back that day. Top quality, great selection and expert advice. PLEASE REFER TO THE DOCUMENTS INCLUDED WITH YOUR BICYCLE FOR POSSIBLE FURTHER RESTRICTIONS. Please bring your frame, with your original proof of purchase to your authorized Cannondale retailer to get things started. The company elected to conduct a recall of the mudguard and the mudguard attachment hardware in order to provide riders with an upgraded attachment system, following reports of issues with the hardware that attaches the front mudguard on some Cannondale Canvas Neo 1 and Canvas Neo … I receive a phonecall from Evans Crouch End, asking me to drop off the saddle that I was using on the bike, as CSG need to see how/where the saddle-rails were clamped. ANY AND ALL OTHER REMEDIES AND DAMAGES THAT MAY OTHERWISE BE APPLICABLE ARE EXCLUDED, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL OR CONSEQUENTIAL DAMAGES, DAMAGES TO OTHER PROPERTY, OR ANY PUNITIVE DAMAGES. Some items that typically exhibit damage from normal wear and tear include: Paint fading caused by the effects of ultraviolet light (UV) or outdoor exposure is not covered by this limited warranty. This limited warranty is void if the bicycle is subjected to abuse, neglect, improper repair, improper assembly, lack of proper maintenance according to the owner’s manual, alteration, modification, installation of incompatible parts, corrosion, an accident or other abnormal, excessive, or improper use. Cannondale bicycles are warrantied against manufacturing defects in materials or workmanship. For any warranty claim to be considered, the bicycle must be brought in to an Authorized Cannondale Retailer on the same continent on which the bicycle was purchased. The bike has never been crashed. Cannondale Branded Components: One year from original retail purchase. Evans Cycles Crouch End phone me and read out CSG's report to me. Manager, who says he 'll look into it and call me back be to... Tear is not transferable to subsequent owners of Cannondale product in getting back onto another bike behind all of things... 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