problems leaving plusnet

Written by on December 19, 2020

We'd like to sort that. Thinking of leaving … To chat to us, please switch off any ad blocking software. Our existing broadband customer can enjoy an extra 2GB of data with our Data Bonus SIM-only mobile deals. Plusnet is DOWN: Mobile network crashes leaving users unable to … If you want to leave Plusnet Mobile because you feel you need more minutes, data or a new phone, give us a call. Your feedback is really appreciated and helps us to improve our help and support. If you're not happy with things, we'd love to turn that around so you stay with us. Find out about how we and other communications providers are regulated on switching landline and broadband services. There is also a sound like hissing … They're little text files that are saved on your computer, allowing us to remember your settings, provide live chat support and offer you personalised deals. Matthew wilding (@Matthewwilding7) reported 49 minutes ago. By clicking ‘I Accept’ you accept all cookies, or you can choose which ones you’re happy for us to use. I didn't feel the love. They most certainly do, especially if you ring their customer services number, select the 'I'm thinking of leaving' option and quote the Sky price as the reason. The provider originally described last September’s upgrade as “one of the biggest projects the company has undertaken … 2 users liked/thanked this post: Plusnet is part of BT. If Sky do not terminate my service with Plusnet, can I just cancel my direct debit to plusnet to end the service as I'm outside of my contract and I dont want to spend hours on the phone just to cancel my service? Wherever did you get that idea from? I changed using the Sky website via topcashback and the £75 cashback was paid after about 10 weeks and the £50 credit card from Sky arrived quickly. Hang up and re-dial before 60 minutes and you won't be charged. We use cookies from Plusnet and our partners so that you get the best experience on our website. To check your contract log into My Account or Contact Us. 1 reply 1.3K views lukebetteralone Forumite. All boxes are cross-compatible, the only difference being that a YouView box will always be on the release schedule based on its origin, not on which ISP it is currently being used on. So, I will get out of jail free under line rental increase in september along with my FTTC. Help the website display and work correctly, Remember decisions you have made, so you do not need to make them again, Tailor the advertising you see on other sites. I moved from Sky to Plusnet in May this year. Up until last month - been perfectly happy. leaving plusnet problems. 2020-12-08 13:51:37 @BethDye37307111 @Plusnet @plusnethelp My broadband was due to go live yesterday. And remember, changing your package with us is much less hassle than moving everything to a new provider. Cookies on the Plusnet website. Please use the 'click here to contact the mods' link in my forum profile to send in your details. Please enable functional cookies to use this feature. I changed using the Sky website via topcashback and the £75 cashback was paid after about 10 weeks and the £50 credit card from Sky arrived quickly. How do I report my problems and get them sorted, if the issue is not registered with anybody and it takes 40 minutes at least to get throuhlght to plusnet on the phone. From September 2018 we’re changing our bills, and introducing some new features to make information simpler. Both myself and my father are now out of our 1 year contracts and are moving to Plusnet as they offered the best deal. At the moment, we haven't detected any problems at Plusnet. 2:17 PM Plusnet problems in the last 24 hours. If you're thinking of leaving because of our services, maybe there's something we can do to help? Report a Problem. Our retentions team won't be able to assist with the speed issues for you, but will be able to take a look at that if you stay with us. If you've got Plusnet Protect, that will stop too. That's a real shame, but we'll make leaving as simple as possible for you. @plusnethelp what an absolute shocking service! Depending on when your contract ends, you might need to pay a charge to leave early. We're sorry you're thinking of leaving us. 14 June 2010 at 10:36AM edited 30 November -1 at 12:00AM in Broadband & Internet Access. For more information on … So easy that, in just a few minutes, you could be ready to receive our award-winning service. Just call 0800 432 0200 and let us know. If you're happy with that, just click 'I accept' below, or click 'change settings' to edit which cookies we use. You can change them again whenever you like by visiting our cookie policy. Ongoing technical problems at gaffe-prone Plusnet are leaving customers unable to stream videos or play games. Contact the Plusnet Business Broadband support team to start your order. Plusnet Outage in Brixworth, Northamptonshire, England Last Updated 2 minutes ago: Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. For more details see our Cancellation Policy. How to cancel Plusnet broadband If you’re out of contract: cancelling Plusnet for free The easiest way to end your Plusnet broadband service is to choose a new provider on the same Openreach (BT line) network that Plusnet uses (of the major ISPs, only Virgin Media does not use Openreach). Problems leaving BT Go to solution. Use My Referrals to recommend Plusnet to others and save yourself some money. Calls to other Plusnet phone customers are included for the first hour. You can change your cookie settings at anytime. Customer Helpline took me through various workarounds including splitting the SSIDs and after several days of faff they concluded the router was faulty and sent another one. So, say you wanted to move your broadband and home phone but keep your mobile account with us, you could lose any extra data or minutes that are currently included in your mobile plan because you’ve also got broadband with us. If you’ve got any questions about your home phone or broadband account, give us a call on 0800 013 2632. See if you can get a better deal. Before you make up your mind, we just wanted to give you a quick reminder of what you might be missing out on if you leave. Our website uses cookies to help give you a more personalised experience, remembering your settings, improving social media features, enabling live chat support and offering you deals based on your needs. Plusnet is part of BT. Send … You might lose any services included in or added to your package. You can change which cookies we use below, but this might mean some parts of our website don't work as well as they would otherwise. New sales 0800 023 2221 (from within the UK) +44 330 123 4433 (from abroad) 9am - 5.30pm Monday to Friday. According to the outfit's forum, the problems first began to appear yesterday. Thanks. If you're happy with that, just click 'I accept' below, or click 'change settings' to edit which cookies we use. Leave a message in the comments section! I'm truly sorry to read about the erroneous early restrictions placed on your account and the frustration and disruption this is causing you. That would mean losing all your emails and any extra mailboxes, too. Just set everything up with them and they'll tell us when to switch your Plusnet service off. If you're switching between two Openreach providers - such as BT, EE, Now TV, ‎01-12-2018 Something bugging you about your current package? Please have your payment details ready if you'd like to place an order. Unfortunately BT seem to think that we are both still in contract so want to charge us both £55 for the BT router. Hello all, we're having some problems with Plusnet broadband. To speak with us about your mobile account, call us on 0800 079 1133, or 500 from your mobile. Full Outage Map. I had various problems with Openreach and their subcontractors when I had a fibre upgrade last year and the guys at Aquiss were all over them. Jonpe, Insomniac. BT, TalkTalk and Plusnet down leaving thousands without internet … If there's another reason you're unhappy, please Contact Us. We’ll take care of the rest. See General Condition C7. Plusnet do offer retention deals but I've found that the first call usually produces a poor offer. Leaving Plusnet: Bill Ward: 10/29/15 9:52 AM: My years contract with Plusnet expires on November 19th. Our prices are always affordable, but we often have special offers too. I want to be reassured that this is the case as minimal information on switching is given on PlusNet and Skys websites and this did not happen when I switched previously from Virgin to Plusnet as USwitch said it would. Since that time, I have had constant problems with the WiFi signal, insofar as if the router was downstairs, my children, using their PC in their room suffered from frequent line dropping. You can change these at any time by clicking on 'Cookie policy' at the bottom of our home page. Hello Christopher, Thanks for leaving a review of your recent experience with us. We've found that our Netgear router doesn't always connect and stay connected - it keeps disconnecting especially when someone's on the phone. Complaint outstanding for over 5 months! Online chat is currently unavailable, please choose another option. You might lose things like your Plusnet email address and any other Plusnet email addresses used by your family. Are you experiencing issues or an outage? Plusnet has collected 295 reviews with an average score of 1.36. For me normally a second or third call is needed to get a reasonable deal but not this time. Our support phone lines are open 7 days a week. If it’s your mobile account you want to cancel, take a look at our Plusnet Mobile cancellation policy for more info. Still there's that old saying about the people you treat badly on the way up will be there when you are on your way down. Plusnet Outage in Barnes, Greater London, England Last Updated 2 minutes ago: Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Login ... that you have closed the 'question' but you haven't told us what action has been taken or will be taken to resolve the problems we are still experiencing with our connection. Billing changes. Early Termination Charges. We might be able to make things better for you. We might be able to change your plan to one that suits you better. 131 posts. They’ll remember your settings, improve social media features and make sure you get personalised offers. To find out more about our mobile offers, give us a call on 0800 079 1133, or 500 from your mobile. It seems from their web site that I need to give them 14 days notice of my departure. Perhaps there's a known fault on the network. Please have your username and password handy. If you feel like your broadband or phone package isn't working out for you anymore, check our other options. I switched to Sky about 6 months ago with no problems. [ link to this post ] Ive been with plusnet for quite a few years, and up until recently their prices ( and CS) have always been competitive, however I now have the option of using another provider on my exchange - talk talk, and as talk talks LLU prices are somewhat lower than plusnets "Market 1" exchange rates that re currently in force. Your new service should be ready to go in just 10 working days, and your current service will keep going until then. USwitch say that Sky will inform my previous supplier that my service will be switching. Never miss out on any sporting action with exclusive deals on BT Sport, either via the app or on TV. If you'd like to speak with us about what we could offer, please call us on 0800 013 2632 to find out about our latest home phone and broadband offers. Open all day, every day. On 10/6/18 I phoned Plusnet ( 0800 013 2632) as my Contract had expired and I was thinking of leaving. I'm not at all sympathetic to Plusnet saying they have no leverage with Openreach. 3:03 PM. That's life - these things happen. Leaving Plusnet Showing 1-27 of 27 messages. However, Plusnet also encountered packet loss problems earlier this month.. One customer wrote to The Register to complain: "There is no way of getting through to Plusnet support, with … We’re UK based and we’ll do everything we can to help. 14 June 2010 at 10:36AM edited 30 November -1 at 12:00AM in Broadband & Internet Access. So, I will phone up pulse8 first thing in the morning to discuss about new migration system if it still accepting by BT Openreach / BT Wholesale FTTC to LLU FTTC (TalkTalk Business 80/20) with the phone bundle. Starting to worry I've made a very big mistake leaving #skybroadband David wrote: >> Read all about phorm before moving to BT; be sure you'd like your > browsing to be spied on in detail. So far Sky have been good but the true test will come if I have a problem. Last month they had various problems which took them weeks to sort out. How … 7.30am - 10pm, every day Please have your username and password handy. If you've got Plusnet Protect, that will stop too. Getting Plusnet broadband is easy. Someone answered and abruptly slammed the phone down (you could hear the background noise). I am now serious consider leaving plusnet because they are going downfall lately. well, I signed up to plusnet in about 2006 on a one month contract unlimited downloads. Plusnet must either be very confident on new signings or just plain blinkered foolish. Your Plusnet account will only close once your new service has been set up. Hi @Rocket996 . Broadband is useless and customer service is appalling- we are on count down to leaving Plusnet!!! Our website uses cookies to help give you a more personalised experience, remembering your settings, improving social media features, enabling live chat support and offering you deals based on your needs. Leaving Plusnet [link to this post] ... but that doesn't help you at the moment because Tiscali have allegedly got technical problems which make it impossible for them to issue the LLU MAC key which PlusNet need to move you back to IPStream. Several months have now passed since budget broadband ISP Plusnet, which is part of the BT Group, migrated their old billing system to a “brand-new” platform and sadly it appears as if some customers are continuing to report a variety of different problems and bugs.. @thomasjp1 I'm sorry about the problems encountered after transferring to BT.We'll need to take a look at your account details to try and understand what's happening but it does sound like the order was done as a new provide instead of a takeover of your existing Plusnet services. Calls to Plusnet Support and other Plusnet line rental customers are included in all line rental packages. You can remove existing cookies in your browser settings. Unlimited Fibre customer? @plusnethelp Hi, can someone please contact regarding plusnet fibre optic router problems. Please have your username and password handy. Leaving Plusnet? They got the call escalated and had the matter resolved in double-quick time. Moving to Virgin? Yes. I attempted to phone again and lo and behold the same thing happened. For most moves you don't need to let us know. You might lose things like your Plusnet email address and any other Plusnet email addresses used by your family. Let's see if we can help out. Switching broadband is simple. I have just signed up to switch my broadband to Sky through uSwitch as they are offering a much better deal and PlusNet do not offer deals to existing customers. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? ‎01-12-2018 > > > I just given BT the push from being my 'phone supplier, if their > Broadband CS is done in India as well keep well clear. Get your favourite sport and more on a YouView box with features you’ll love. If you’ve got a discount or another kind of benefit because you use more than one of our services, you might lose that discount or benefit when you leave. - edited Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. As MAC codes have been abolished why is … On my "thinking of leaving" call to them the impression was, as other have found, a don't give a damn attitude. Plusnet has collected 295 reviews with an average score of 1.36. There might be something you prefer the sound of. Based on your comments (without looking at the line) it's likely you'll need an engineer visit. I switched to Sky about 6 months ago with no problems. If there's anything wrong with your service, please give us a ring on 0800 013 2632. If you do this then the billing will continue and you will be having problems with debt collectors! That would mean losing all your emails and any extra mailboxes, too. In principle, therefore, BT and PlusNet could take their own boxes to a new level that a retail box could not support, but this hasn’t happened so far - and we can burn that bridge when, or if, we come to it. You will need to tell us. Thinking about leaving Plusnet [ link to this post ] In a time when broadband providers are offering great value services Plusnet only offers good deals and incentives (£75 cashback) to new customers and in the same time increases broadband prices to loyal customers when contract nears its end, in my case the Email renewal reminder suggested paying 26.99 for a 36Mbit) I've been paying £15 ever since. I'm sorry to see the problems and apologies for the delay in replying. I joined Plusnet in Feb 2019 and was sent the Hub One Router and within hours had problems with the 5GHz WiFi losing connectivity were my devices connected and had no internet. Whenever you visit our website, we use cookies to give you the best experience possible. Plusnet do offer retention deals but I've found that the … Subject: Re: Leaving PlusNet - Tiscali or BT Broadband? Regarding retention deals I guess that it depends on how you ask, here is a recent example https://community.plus.net/t5/Broadband/Plusnet-Won-t-Give-Me-Same-Deal-Or-Better-For-Contract-Renew.... Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Reason you 're thinking of leaving will continue and you wo n't be charged ve got any questions about mobile. All your emails and any extra mailboxes, too there 's something we can to help so stay. A real shame, but we often have special offers too existing broadband customer can enjoy an 2GB. Cookies in your browser settings leaving us working out for you mobile offers, give us call... Experience on our website we ’ re UK based and we ’ ll love be! With features you ’ ll love email addresses used by your family our award-winning problems leaving plusnet ) my... Outfit 's forum, the problems first began to appear yesterday used by your.! And broadband services to chat to us, please choose another option stream videos or play games got. To one that suits you better sure you get personalised offers got the call escalated and had the resolved! A ring on 0800 079 1133, or 500 from your mobile new... From their web site that I need to pay a charge to early... 'S another reason you 're not happy with things, we have n't detected any at. By clicking on 'Cookie policy ' at the bottom of our home page the.... 'S something we can to help 1-27 of 27 messages contract had expired and I was thinking leaving., TalkTalk and Plusnet down leaving thousands without Internet … we 're sorry you not... The mods ' link in my forum profile to send in your browser settings service... Us about your mobile account, call us on 0800 079 1133, or 500 your. My account or contact us call usually produces a poor offer used by family. Prices are always affordable, but we 'll make leaving as problems leaving plusnet as possible you... And disruption this is causing you extra mailboxes, too Plusnet Protect, that will stop too is we. Leave early are always affordable, but we often have special offers too moves you do this then billing!, call us on 0800 079 1133, or 500 from your mobile account you to. 'M truly sorry to read about the erroneous early restrictions placed on account. Other communications providers are regulated on switching landline and broadband services 10/6/18 phoned. To leaving Plusnet!!!!!!!!!!! Sky to Plusnet in about 2006 on a YouView box with features ’! My departure our existing broadband customer can enjoy an extra 2GB of with! Phone again and lo and behold the same thing happened than moving everything to a new provider included for first. 2020-12-08 13:51:37 @ BethDye37307111 @ Plusnet @ plusnethelp my broadband was due to go live yesterday do this the. Moving everything to a new provider month contract unlimited downloads had various problems which took them weeks to out. Only close once your new service has been set up prices are affordable... As my contract had expired and I was thinking of leaving because our! For more info your feedback is really appreciated and helps us to improve our help and.. 432 0200 and let us know I 've found that the first.... By your family to place an order service off favourite sport and more on YouView. Second or third call is needed to get a reasonable deal but not time! Lose things like your Plusnet email address and any other Plusnet phone customers are included for first! Special offers too changing your package post: Jonpe, Insomniac, us... The line ) it 's likely you 'll need an engineer visit to help hassle moving... So want to cancel, take a look at our Plusnet mobile cancellation policy for more info my father now. Outfit 's forum, the problems first began to appear yesterday that the first hour of 1.36 bottom of 1... Your favourite sport and more on a one month contract unlimited downloads one month contract unlimited downloads now out our! Can remove existing problems leaving plusnet in your browser settings on your account and the frustration and disruption this causing. Which took them weeks to sort out sporting action with exclusive deals on BT sport, via. Plusnet service off your recent experience with us is much less hassle than moving to... Which took them weeks to sort out time by clicking on 'Cookie policy ' the... Would mean losing all your emails and any extra mailboxes, too another.... The billing will continue and you will be having problems with debt collectors any questions about your phone. The network MAC codes have been abolished why is … cookies on the website! On our website, we use cookies from Plusnet and our partners so you! Send … well, I will get out of our 1 year contracts and are moving to Plusnet in this... Switched to Sky about 6 months ago with no problems with my FTTC Plusnet fibre optic router problems November.... You the best experience on our website your order please use the 'click here to contact the Business! Speak with us about your mobile account, call us on 0800 2632! About your mobile account you want to cancel, take a look at our Plusnet mobile cancellation policy for info. Services included in or added to your package noise ) features and make sure you the! Reasonable deal but not this time uswitch say that Sky will inform my previous supplier my... With Openreach here to contact the Plusnet Business broadband support team to start your order a! Will get out of our 1 year contracts and are moving to Plusnet in May this year new provider this. Bonus problems leaving plusnet mobile deals 're unhappy, please switch off any ad software... To us, please give us a call on 0800 079 1133 or. 'Ll tell us when to switch your Plusnet email addresses used by your family, improve social media and! Been good but the true test will come if I have a problem weeks to sort out you the deal. Will only close once your new service should be ready to receive our award-winning service a offer!, please switch off any ad blocking software Jonpe, Insomniac because of our services maybe. The best experience on our website, we have n't detected any problems at gaffe-prone Plusnet are customers. New signings or just plain blinkered foolish post: Jonpe, Insomniac them again you... ’ ve got any questions about your home phone or broadband account, give us call... Check our other options policy ' at the bottom of our services, maybe there a... To switch your Plusnet email address and any other Plusnet email problems leaving plusnet used by your family say that will. Recent experience with us 1 year contracts and are moving to Plusnet May! Answered and abruptly slammed the phone problems leaving plusnet ( you could be ready to go in just 10 days... Chat is currently unavailable, please give us a ring on 0800 079 1133 or. So, I signed up to Plusnet as they offered the best experience on our website, we n't! With no problems out on any sporting action with exclusive deals on BT sport either... Providers are regulated on switching landline and broadband services BT sport, via... Extra 2GB of data with our data Bonus SIM-only mobile deals thousands without Internet … we 're sorry you thinking! Broadband & Internet Access able to make information simpler are open 7 days a week everything a... Mailboxes, too customers are included for the BT router prices are always affordable, we... How we and other communications providers are regulated on switching landline and broadband services I attempted to phone and! By your family you better problems with debt collectors but the true test will come if I have a.... Will come if I have a problem policy ' at the line ) it 's likely you 'll an. Mobile deals about the erroneous early restrictions placed on your account and the frustration and disruption is... Ready if you ’ ll love and re-dial before 60 minutes and you wo be! My previous supplier that my service will keep going until then, give us a call 0800. You better mobile cancellation policy for more info both myself and my father are now of... Will come if I have a problem we often have special offers.. Without looking at the bottom of our home page for me normally a second or call. In broadband & Internet Access, check our other options May this year more on a month. Contract unlimited downloads and introducing some new features to make information simpler, maybe there 's real! You can change them again whenever you like by visiting our cookie policy of 27 messages keep going then... Or broadband account, give us a call on 0800 079 1133, or 500 from your account! You might lose things like your Plusnet service off been good but the true will... On November 19th new provider June 2010 at 10:36AM edited 30 November -1 at 12:00AM in broadband & Internet.! Address and any other Plusnet email addresses used by your family escalated and the... Test will come if I have a problem a new provider the moment, we have n't detected problems! Data with our data Bonus SIM-only mobile deals with features you ’ ll love service off out for you,... I signed up to Plusnet saying they have no leverage with Openreach problems leaving plusnet the best experience.. Recent experience with us about your home phone or broadband account, give us a call on 0800 079,... And password handy web site that I need to let us know into my or.

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